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Terms of Service

Effective Date: July 4, 2026

Welcome to Lead Velocity.

Lead Velocity (“Lead Velocity,” “we,” “our,” or “us”) is a trade name (DBA) of Leads Genie LLC. These Terms of Service (“Terms”) govern your access to and use of the Lead Velocity website, platform, software, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Description of Services

Lead Velocity is an AI-powered customer engagement platform that enables businesses to respond quickly to inbound customer inquiries through SMS messaging, personalized AI-generated videos, appointment scheduling, automated follow-up communications, and related customer engagement tools.

Lead Velocity acts as a software platform used by participating businesses to communicate with their customers.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms.

If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Customer Responsibilities

Customers are solely responsible for:

  • Obtaining all legally required customer consents before initiating SMS communications through the platform.
  • Complying with all applicable federal, state, and local laws.
  • Complying with carrier requirements, including Twilio’s messaging policies and The Campaign Registry (TCR) requirements.
  • Maintaining accurate business information.
  • Ensuring the accuracy of information submitted through the platform.

Customers may not use Lead Velocity to send unsolicited text messages or communications.

4. SMS Messaging Terms

Lead Velocity enables businesses to communicate with consumers who have requested information or otherwise consented to receive communications.

SMS messages sent through the platform may include:

  • Responses to customer inquiries
  • Personalized AI-generated video links
  • Appointment confirmations
  • Appointment reminders
  • Customer support communications
  • Follow-up messages
  • Promotional messages where separately authorized by the customer and permitted by applicable law

Message frequency varies based on customer interaction.

Message and data rates may apply.

Consumers may reply:

  • STOP to opt out of future SMS messages.
  • HELP for assistance. Consumers may also email support@leadvelocity.app or call (813) 777-0031.

Consent to receive text messages is not a condition of purchasing any goods or services.

Wireless carriers are not liable for delayed or undelivered messages.

5. Consent Requirements

Customers using Lead Velocity represent and warrant that they have obtained all required prior express consent before sending SMS messages through the platform.

Customers are responsible for maintaining records demonstrating consumer consent if required by law or carrier policies.

Lead Velocity reserves the right to suspend or terminate accounts that fail to comply with applicable messaging requirements.

6. Prohibited Uses

You agree not to use the Services to:

  • Send spam or unsolicited communications.
  • Send messages to individuals who have not provided the required consent.
  • Purchase or use unauthorized lead lists.
  • Send content prohibited or restricted by carrier policies, including content related to sex, hate, alcohol, firearms, tobacco or cannabis (SHAFT categories), gambling, high-risk financial services, or other restricted categories under applicable carrier and CTIA guidelines.
  • Engage in fraudulent or deceptive practices.
  • Transmit illegal, harmful, or abusive content.
  • Interfere with the security or operation of the Services.
  • Violate any applicable law or regulation.

7. Avatar and Voice Content

The Services allow business users to upload video recordings, photographs, and voice samples (“Avatar Content”) to create AI avatars and voice models that generate personalized video communications on the user’s behalf.

By uploading Avatar Content, you grant Leads Genie LLC and its AI service providers a limited, non-exclusive, worldwide, royalty-free license to process, store, reproduce, and modify that content solely to create, train, maintain, and render your AI avatar and voice model and to generate video and audio communications on your behalf through the Services.

You represent and warrant that:

  • You are the individual depicted or recorded in all Avatar Content you upload, or you have obtained express written authorization from that individual to use their likeness and voice for these purposes.
  • Your Avatar Content does not infringe the rights of any third party.

You acknowledge that Avatar Content may contain biometric identifiers or biometric information, such as facial geometry and voiceprints, and by uploading it you provide express consent to its collection, processing, and storage for the purposes described in these Terms and our Privacy Policy.

You may not create an avatar or voice model of any person who has not consented, or use the Services to impersonate any person. You may revoke your consent at any time by deleting your avatar within the platform or closing your account, after which the associated models and media will be deleted as described in our Privacy Policy.

8. Customer Data

As between the parties, customers retain all ownership rights in the lead data, consumer information, and business content they submit to the Services (“Customer Data”).

Customers grant Leads Genie LLC a license to host, process, and transmit Customer Data solely as necessary to provide the Services and comply with applicable law. We do not sell Customer Data.

We may use aggregated, de-identified usage data to operate, analyze, and improve the Services, provided it does not identify any customer or consumer.

9. Fees and Payment

Use of the Services requires payment of subscription fees and any usage-based charges (such as video rendering credits and messaging volume) as published by us or set forth in an applicable order form.

Subscription fees are billed in advance and usage-based charges are billed in arrears, unless otherwise agreed. Subscriptions renew automatically until canceled.

Fees are exclusive of taxes, which are the customer’s responsibility. Overdue amounts may result in suspension of the Services. Except where required by law, fees are non-refundable. We may adjust pricing with notice effective at your next renewal.

10. Intellectual Property

The Services, including all software, designs, logos, trademarks, graphics, documentation, AI workflows, and related content, are owned by Leads Genie LLC or its licensors and are protected by applicable intellectual property laws.

No ownership rights are transferred through your use of the Services.

11. Artificial Intelligence

Lead Velocity utilizes artificial intelligence technologies to generate personalized content, including video scripts, messaging, and automated customer communications.

While we strive for accuracy, AI-generated content may occasionally contain inaccuracies. Customers are responsible for reviewing and configuring platform settings appropriate for their business.

12. Third-Party Services

The Services may integrate with third-party providers, including messaging providers, hosting providers, CRM systems, dealership software, AI providers, and analytics platforms.

Lead Velocity is not responsible for interruptions or failures caused by third-party providers beyond our reasonable control.

13. Service Availability

We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation.

Maintenance, software updates, carrier outages, internet disruptions, or third-party failures may temporarily affect service availability.

14. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to notify us immediately of any unauthorized access or suspected security incident involving your account.

15. Disclaimer of Warranties

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Leads Genie LLC disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that AI-generated content will be accurate or complete.

16. Limitation of Liability

To the fullest extent permitted by law, Leads Genie LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of the Services.

Our total liability for any claim shall not exceed the amount paid by the customer for the Services during the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Leads Genie LLC, its owners, employees, contractors, affiliates, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your failure to obtain legally required customer consent.
  • Your violation of applicable messaging or privacy laws.
  • Your upload of Avatar Content depicting any individual who has not consented to its use.

18. Termination

We may suspend or terminate access to the Services at any time if we reasonably believe:

  • These Terms have been violated.
  • Applicable laws or carrier requirements have been violated.
  • Continued use presents legal, security, or operational risks.

19. Changes to the Services

We may modify, enhance, suspend, or discontinue portions of the Services at any time without prior notice.

20. Changes to These Terms

We may update these Terms periodically.

The updated version will become effective upon posting to this page with a revised Effective Date.

Continued use of the Services constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Subject to Section 22, any legal action arising from these Terms shall be brought in the state or federal courts located in Hillsborough County, Florida.

22. Dispute Resolution; Arbitration; Class Action Waiver

Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration seated in Tampa, Florida. Judgment on the award may be entered in any court of competent jurisdiction.

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

All disputes shall be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding against Leads Genie LLC.

23. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of the business. Neither party is liable for delays or failures caused by events beyond its reasonable control. These Terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between you and Leads Genie LLC regarding the Services. Nothing in these Terms creates any agency, partnership, or joint venture. We may provide notices to you by email to the address associated with your account.

24. Contact Information

Lead Velocity
A DBA of Leads Genie LLC
5005 W Laurel St Ste 100 #3244
Tampa, FL 33607

Website: https://www.leadvelocity.app
Email: support@leadvelocity.app
Phone: (813) 777-0031